The Diagnosis ("we", "our", or "us") operates thediagnosis.com.au. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.
Information We Collect
We collect information you provide directly, including:
- Account information: email address and password when you register.
- Profile information: your name, country, exam date, and specialty preferences set during onboarding.
- Usage data: question attempts, scores, session duration, and study activity to power your analytics dashboard.
- Payment information: processed securely via Stripe. We do not store card details.
- Contact form submissions: name, email, and message when you contact us.
How We Use Your Information
- To provide and improve the AMC preparation platform.
- To generate your personalised study plan and readiness score.
- To send transactional emails (account confirmation, password reset).
- To respond to support enquiries.
- To analyse aggregate usage patterns and improve question quality.
We do not sell your personal information to third parties.
Data Storage and Security
Your data is stored on Supabase infrastructure hosted in AWS (Sydney region where available). All data in transit is encrypted via HTTPS/TLS. Passwords are never stored in plain text. We implement row-level security policies in our database so users can only access their own data.
Cookies
We use cookies solely to maintain your authentication session. We do not use third-party tracking cookies or advertising cookies.
Third-Party Services
We use the following third-party services:
- Supabase — database and authentication
- Stripe — payment processing
- Resend — transactional email
- Vercel — hosting and CDN
Each provider has their own privacy policy governing their data handling.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Export your study data.
To exercise any of these rights, contact us at support@thediagnosis.com.au.
Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the service after changes constitutes acceptance.
Contact
Questions about this policy? Email us at support@thediagnosis.com.au.